Your consumer rights
Find out about the information a course provider is required to give you, before you make a decision about accepting an offer of a place.
Find out about the information a course provider is required to give you, before you make a decision about accepting an offer of a place.
To help you make an informed decision about accepting an offer of a place on a course or training programme, the course provider is required to make information available to you under consumer protection legislation. You can find out more about this on the Competition and Markets Authority website.
This should include information about:
You should read and understand this information before making a decision about accepting an offer. It’s important you check this information in light of the changes providers are making due to coronavirus, to make sure the course and provider is still right for you. This information is likely to form the terms and conditions of the contract between you and the course provider, if you enrol on their course.
If you have not received this information, or if you are not clear about the information you have received, you should contact the course provider to ask for further advice.
A word of warning: This information only applies to students who are ‘consumers’ under consumer law. Generally speaking, if you are acting for purposes outside your trade, business, or profession, you will be considered a ‘consumer’. See our information on what you can do if things go wrong for organisations that can give you further advice on whether you are a ‘consumer’ under consumer law.